E Commerce Specialist

2019

Job Description:

We are an established and award winning commercial design/workplace consultancy and furniture supply business. We offer a flexible and friendly working environment in the centre of Cambridge. This is a new opportunity with a high degree of autonomy for an enthusiastic sales orientated technically astute e-commerce specialist to help us develop a new on-line business - focusing on the fast-growing commercial office sector.

Requirements:

  • Previous experience (1- 2 yrs) of e-commerce with direct customer facing and high order value

  • Experience with Shopify and its eco-system

  • Understanding of the customer journey

  • Basic understanding of Google products such as Webmaster Tools & Analytics required

  • Understanding digital marketing best practices including SEO, e-mail marketing, PPC, paid and organic socials

  • Understanding logistics/product deliverables/ time-constraints

  • Fluent English speaker

Functions:

  • First point of contact for inbound (phone, email and live chat) customer enquiries

  • Ownership and updating website content (products, content & promotions)

  • Understanding of website configuration & parameters (eg payment options, stock management)

  • Prepare and manage social media

  • Maintaining and growing existing and new supplier relationships

  • Monitor key performance indicators on the website and work with analytics consultant to develop improvements

  • Monthly KPI metrics to analyse the performance of all online marketing campaigns and promotions (via reports, analytics, surveys etc)

  • Continuous improvement of customer satisfaction

  • To meet and exceed all agreed performance objectives (sales, conversions, engagement)

Desirable:

  • Experience using packages like Excel, Photoshop and InDesign

  • Previous experience with B2B sales

  • Interest in workplace design and furniture

Job Type: Full-time

We’re fortunate to receive many applications for jobs. While we try to respond to every email, the sheer volume sometimes makes that difficult. So, if you don’t hear from us, this means that unfortunately your application hasn’t been successful on this occasion, but but feel free to stay in touch as new positions become available.

Please send your CV to: info@evewaldron.com for review.

Remuneration will be discussed depending on the applicant’s skill base & experience.